Virtual consultation
Stay in touch
with your citizens
We offer a virtual office for public
services based off Cisco Webex Meetings,
which allows citizens to receive their consultations
conveniently from home.
Construction Department
John Smith
The challenge Going to a physical location is often a challenge given the current situation
During the Corona crisis, a quick trip to the relevant office to speak to a clerk was made difficult by the restricted opening hours, the mask requirement and the long waiting times, which made going to the locations anything but easy or convenient. Unfortunately, many things cannot be resolved over the phone, such as viewing a construction plan or filling out a form.
The solution The virtual office for public services basis of Cisco Webex Meetings
The virtual office for public services basis of Cisco Webex Meetings
Customized for "municipalities", the software solution allows citizens to easily contact officials through a personalized 1:1 video conference and complete their official business virtually. Through video, citizens can contact any registered department/subject area and participating entity without having to physically enter a government building. With Cisco Webex Meetings, citizens can engage in face-to-face dialogue as usual and even view and edit documents together.
Virtual visit to government
Go to the website, search for the virtual office and with one click you can make contact. Based on the latest video conferencing technology, the official process is now handled digitally via PC, laptop or smartphone.
This is how it works Easy to use
The citizen first opens the homepage of the respective entity, where they find an overview of all areas with corresponding opening hours.
They can also see whether an office is open or whether the responsible official is currently attending another appointment. After selecting a specific area, e.g., the public health office, the user can enter a virtual waiting area. This is comparable to selecting a number at the physical site and then taking a seat in the waiting room.
In the virtual waiting area, the citizen can also see how many people are in front of them in the queue. As soon as the empoyee in charge is free, the citizen is moved into the virtual consultation room. Many options are now available to the citizen. Among other things, it is possible to speak live with the official, exchange documents or even fill out forms together.
What is needed for this? Not much. Only a laptop, PC or smartphone is required. There are no costs for the citizen.
Inclusion We support people with disabilities
Our solution eliminates the need to go to offices and government agencies for people with disabilities.
For wheelchair users, every staircase is an obstacle and for the deaf, communication can be a problem. With the virtual office solution from SWS, a visit can be completed from the comfort of your own home and, if necessary, a sign language interpreter can be called in at any time. Two of many improvements in everyday life for people with disabilities.
Compliance Secured environment
This solution can be rolled out to any area with customer/agency traffic - it doesn't even have to be a government agency.
It could also be used in health insurance, insurance, banking or any industry with customer traffic, even after the Corona pandemic. Employees have control over who can participate at all times. No one can just walk into the virtual room without permission. They must be let in and can be removed at any time, just like in the real world.