The challengeGoing to the authorities is often a challenge given the current situation
During the Corona crisis, a quick trip to the relevant office to speak to a clerk was made difficult by the restricted opening hours, the mask requirement and the long waiting times, which made going to the authorities anything but easy or convenient. Unfortunately, many things cannot be resolved over the phone, such as viewing a construction plan or filling out a form.
The solutionThe virtual office for public services Basis of Cisco Webex Meetings
The virtual office for public services Basis of Cisco Webex Meetings
Customized for "municipalities", the software solution allows citizens to easily contact officials through a personalized 1:1 video conference and complete their official business virtually. Through video, citizens can contact any registered department/subject area and participating council member without having to physically enter City Hall. With Cisco Webex Meetings, citizens can engage in face-to-face dialogue as usual and even view and edit documents together.
Virtual visit to authorities
Go to the website, search for the virtual office and with one click you can make contact. Based on the latest video conferencing technology, the official process is now handled digitally via PC, laptop or smartphone.
The citizen first opens the homepage of the respective municipality, where he finds an overview of all areas with corresponding opening hours.
They can also see whether an office is open or whether the responsible official is currently attending an appointment. After selecting a specific area, e.g., the public health office, the user can enter a virtual waiting area. This is comparable to selecting a number on site and then taking a seat in the waiting room.
In the virtual waiting area, the citizen can also see how many people are in front of him in the queue. As soon as the officer in charge is free, the citizen is called into the virtual consultation room. Many options are now available to the citizen. Among other things, it is possible to speak live with the official, exchange documents or even fill out forms together.
What is needed for this? Not much. Only a laptop, PC or smartphone is required. There are no costs for the citizen.
InclusionWe support people with disabilities
Our solution eliminates the need to go to offices and government agencies for people with disabilities who already face enough challenges in their daily lives.
For wheelchair users, every staircase is an obstacle and for the deaf, communication is usually a problem. With the virtual office solution from SWS, a visit to the authorities can be completed from the comfort of your own home and, if necessary, a sign language interpreter can be called in at any time. Two of many improvements in everyday life for people with disabilities.
Of course, the solution meets all requirements of the GDPR as well as the highest security regulations.
This solution can be rolled out to any area with customer/agency traffic - it doesn't even have to be a government agency. It could also be used in health insurance, insurance, banking or any industry with customer traffic, even after the Corona pandemic. Employees have control over who can participate at all times. No one can just walk into the virtual room without permission. They must be let in and can be removed at any time, just like in the real world.
You can place a larger number of maps in an overview area or display a single map if necessary.
Integrate any number of maps anywhere on your website
Choose from different sizes and display modes
Customize the map design to match your visual identity
Use the integrated multi-language support
Examples for customer specific integrations
UpdatesWhat's New & Next
Enter your virtual office faster
Participants are updated faster
High-performance loading of the virtual room maps
100% user site
85% agent site
New provider for the US market
Agents are informed by e-mail and sound if there is a guest in the lobby (this feature can be activated / deactivated by the agent via the dashboard)
Link to your personal scheduling (Perfect for your email signature)
You can now choose in which of your virtual offices the appointments should be available.
Language extension Spanish and French
As an agent, you can now “pause” and “continue” your virtual office.
(While you are "on pause", the office is displayed as "Closed".)
Staying in touch with citizens digitally
No software installation necessary
Works with mobile and desktop devices
Free for citizens
Expandable to an unlimited number of virtual offices
Flexible Application scenarios
Whether you want a live demo or need more information, we are here for you.