Virtual consultation

Stay in touch
with your citizens

We offer a virtual office for public
services based off Cisco Webex Meetings,
which allows citizens to receive their consultations
conveniently from home.

John_Smith_1

Construction Department

John Smith

Virtual Office for Public Service Center

Enter any virtual office or make an appointment.

The challenge Going to the authorities is often a challenge given the current situation

During the Corona crisis, a quick trip to the relevant office to speak to a clerk was made difficult by the restricted opening hours, the mask requirement and the long waiting times, which made going to the authorities anything but easy or convenient. Unfortunately, many things cannot be resolved over the phone, such as viewing a construction plan or filling out a form.

People wearing protection masks in waiting room

The solution The virtual office for public services Basis of Cisco Webex Meetings

The virtual office for public services Basis of Cisco Webex Meetings

Customized for "municipalities", the software solution allows citizens to easily contact officials through a personalized 1:1 video conference and complete their official business virtually. Through video, citizens can contact any registered department/subject area and participating council member without having to physically enter City Hall. With Cisco Webex Meetings, citizens can engage in face-to-face dialogue as usual and even view and edit documents together.

Woman with notebook sitting on her living rooms floor

Virtual visit to authorities

Go to the website, search for the virtual office and with one click you can make contact. Based on the latest video conferencing technology, the official process is now handled digitally via PC, laptop or smartphone.

This is how it works Easy to use

The citizen first opens the homepage of the respective municipality, where he finds an overview of all areas with corresponding opening hours.

They can also see whether an office is open or whether the responsible official is currently attending an appointment. After selecting a specific area, e.g., the public health office, the user can enter a virtual waiting area. This is comparable to selecting a number on site and then taking a seat in the waiting room.

In the virtual waiting area, the citizen can also see how many people are in front of him in the queue. As soon as the officer in charge is free, the citizen is called into the virtual consultation room. Many options are now available to the citizen. Among other things, it is possible to speak live with the official, exchange documents or even fill out forms together.

What is needed for this? Not much. Only a laptop, PC or smartphone is required. There are no costs for the citizen.

Man booking an appointment from his desk at home

Inclusion We support people with disabilities

Our solution eliminates the need to go to offices and government agencies for people with disabilities who already face enough challenges in their daily lives.

For wheelchair users, every staircase is an obstacle and for the deaf, communication is usually a problem. With the virtual office solution from SWS, a visit to the authorities can be completed from the comfort of your own home and, if necessary, a sign language interpreter can be called in at any time. Two of many improvements in everyday life for people with disabilities.

Woman communicates with sign language on laptop

Compliance Secured environment

Of course, the solution meets all requirements of the GDPR as well as the highest security regulations.

This solution can be rolled out to any area with customer/agency traffic - it doesn't even have to be a government agency. It could also be used in health insurance, insurance, banking or any industry with customer traffic, even after the Corona pandemic. Employees have control over who can participate at all times. No one can just walk into the virtual room without permission. They must be let in and can be removed at any time, just like in the real world.

Woman getting in contact with a virtual public agency

Customization Unlimited possibilities

You can place a larger number of maps in an overview area or display a single map if necessary.

  • Integrate any number of maps anywhere on your website
  • Choose from different sizes and display modes
  • Customize the map design to match your visual identity
  • Use the integrated multi-language support

Examples for customer specific integrations

  • Size - Big
  • Size - medium
  • size - default
  • Size - micro-1
  • Colors
  • LRa rot.jpg
  • LRA Regensburg.jpg
  • LRa Regensburg Position.jpg

Updates What's New & Next

  • Performance upgrade

    • Enter your virtual office faster
    • Participants are updated faster
    • High-performance loading of the virtual room maps

    Accessibility

    • 100% user site
    • 85% agent site

    SMS dispatch

    • New provider for the US market

    Notifications

    • Agents are informed by e-mail and sound if there is a guest in the lobby (this feature can be activated / deactivated by the agent via the dashboard)

    Appointment booking

    • Link to your personal scheduling
      (Perfect for your email signature)
    • You can now choose in which of your virtual offices the appointments should be available.

    Multilingual

    • Language extension Spanish and French

    Pause function

    • As an agent, you can now “pause” and “continue” your virtual office.
    • (While you are "on pause", the office is displayed as "Closed".)
  • Staying in touch
    with citizens digitally

  • No software
    installation necessary

  • Works with mobile
    and desktop devices

  • Free for
    citizens

  • Expandable to an unlimited
    number of virtual offices

  • GDPR
    compliant

  • Investment
    security

  • Flexible
    Application scenarios

Contact us

Whether you want a live demo or need more information, we are here for you.

  • Logo – Cisco-Partner

Are you as excited as we are? Press the button:

Try it or Buy it

Step by step guide Prerequisites

A paid Cisco Webex Meetings Account with Org ID. Free Webex Meeting Accounts unfortunately do not qualify.

How to get started:

  1. Click "Try it or Buy it" above to contact our sales team.
  2. Within the next 2 Business Days a sales representative will contact you to plan onboarding + pricing model.
  3. You will receive an onboarding document where you can choose your layouts / fonts / colors and domain names.
  4. As soon as we receive the onboarding document, we will create your instance within 2 Business Days.
  5. Our Support Team will contact you with more information regarding Website Integration and How To´s.
  6. START with your own "Virtual Office for Public Services"
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